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Privacy policy

Last Updated: 23 March 2026

The website https://www.torqos.com is owned and operated by TORQOS, a division of Fisher & Paykel Appliances Limited, a New Zealand registered company with its registered address at 78 Springs Road, East Tamaki, Auckland 2013, New Zealand, (“TORQOS”, “we”, “us” and “our”).

TORQOS takes the protection of personal information seriously and is committed to compliance with applicable privacy legislation. We want you to be familiar with how we collect, use, disclose and protect any personal information. By “personal information”, we mean information about an individual from which they can be identified.

This Privacy Policy describes our practices in connection with personal information that we collect through this website operated by us (from which you are accessing this Privacy Policy), as well as through any HTML-formatted email messages that we send to you (that link to this Privacy Policy) (all collectively referred to as the “Services”). By using the Services, you agree to this Privacy Policy.

Please read this Privacy Policy carefully. By using our websites and submitting our online forms you acknowledge that your personal information will be handled in accordance with this Privacy Policy. You can contact us for additional information using the contact details set out at the end of this Privacy Policy.


THE INFORMATION WE COLLECT


TORQOS collects general and anonymous statistical information when you browse through our website, and social media pages. This information does not identify you personally but is simply used to enable us to evaluate the performance of these platforms, understand what users find useful, allow us to assess statistical information on the overall experience of visitors to them and improve our advertising campaigns. If we combine or connect this general and statistical information with your personal information so that it can directly or indirectly identify you, we treat the combined data as personal which will be used in accordance with this Privacy Policy.

At certain times we may ask you to provide personal information (being any information about an individual from which they can be identified) when using the Services, as described below. We may need to collect and use the information because we are either legally required to do so, it is necessary for our legitimate interests or because we need it to provide the information, goods or services that you have requested. If you do not provide the information when requested this may result in certain information, goods or services not being available to you.


Customer Enquiries


If you make a customer or collaboration enquiry, report a problem with our Services, or email us through the “Contact Us” or other enquiry links on any of our Services, we may ask you to provide your name, address, phone number, email address, and other information about your business so that we can respond to your questions and comments, or contact you for marketing purposes. We may also keep a record of any correspondence between us.


Applications & Other Online Activities


We may collect information through software applications made available by us or when you otherwise use our online Services or platforms. We may collect browser and device information, application usage data, information collected through cookies, pixel tags and other technologies (refer to the section on Cookies below).


Questionnaires and Surveys


We occasionally ask visitors to our website to complete online surveys and opinion polls about their activities and interests to help us improve the usefulness of our Services, products or improve our customer service. We may ask you to provide your name, physical address, email address and/or phone number. Online surveys and polls may be carried out by a third party on our behalf, but they are always voluntary, and you do not need to respond to them.


Product Review


If you choose to review a product or service, we may collect the information you provide to us in relation to the product or service review that you submit. We may ask you to provide your name, address, email address and details of the product or service you are reviewing. We do not display any personal information you provide in connection with a TORQOS product or service review, unless you specifically agree. If you do agree, your name and where you reside, along with your review, may be made available online for viewing by the general public. Online reviews are voluntary, and you do not need to provide them.


OFFLINE COLLECTION


We may collect personal information (similar to the personal information outlined above) from you offline. For example, when you attend a trade show or event we are represented at. In this case, we will collect such personal information as you choose to provide us.

We may receive personal information about you from publicly and commercially available sources (like public databases, LinkedIn and our joint marketing partners) and other partners or third parties (provided it is permitted by, and in compliance with, applicable laws). We may use the information because it is necessary for our legitimate interests in administering the website and improving and customizing content on the website and our communications to you in order to provide you with relevant information in association with your business and our business relationship.


SENSITIVE DATA


Please do not send us, or disclose, any sensitive information (e.g. information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background or trade union membership) on or through the Services or otherwise to us.


USE OF PERSONAL INFORMATION


We may use the personal information collected about you for the following purposes:

  • To register you or your business as a new customer and administer and communicate with you about our business relationship.
  • To provide, administer and communicate with you about products, services, collaborations, surveys and promotions (including by sending you marketing communications).
  • To process, evaluate and respond to your requests, inquiries, and questions.
  • To personalize your experience on the services by presenting products or services tailored to you or your business.
  • To verify your identity to ensure security for the other purposes listed here.
  • To operate, evaluate and improve our business (including developing new products and services, assessing the effectiveness of our services, advertising and marketing approaches (including defining groups of audiences for marketing purposes and creating aggregate/de-identified data sets that do not identify an individual) and how to improve all of these things.
  • To protect against and prevent fraud, unauthorized transactions, claims and other liabilities and manage risk exposure and quality.
  • To conduct investigations, comply with and enforce applicable legal requirements, industry standards and our policies and terms, such as this and other TORQOS terms of use.
  • To ensure the safety of TORQOS services, products, information resources and employees.

We may also use personal information for any other purpose notified to you at the time of collection or otherwise permitted by law.

We may need to collect and use some of the information as mentioned above because we are either legally required to do so, because it is necessary for us to provide you with the requested product, service or information, because it is necessary for our legitimate interests, or we have acquired your consent.


INFORMATION WE SHARE/DISCLOSE


For the purposes set out above, your personal information either may be shared by us with:

  • Third party service providers that provide products or perform services for us relating to the websites or TORQOS products or services, including:
  • IT service providers who assist with the running of our IT services (including the Services) which allow us to provide our products, services and information to you, such as OneMob, Inc. If you are sent a link to a website at https://fisherpaykel.onemob.com, personal information collected via that site is subject to a separate joint OneMob-TORQOS privacy policy;
  • data and survey service providers who assist us with understanding data held by us and our audience (including creating aggregate/de-identified data sets that do not identify an individual), the markets that we operate in and issue surveys to our customers; and
  • administration service providers who assist with the enforcement or application of our terms and conditions or other agreements.
  • The Fisher and Paykel Appliances group of companies for reporting and business development and management purposes. Primarily this includes Fisher & Paykel Appliances Limited (which is based and incorporated in New Zealand) and its subsidiaries.

The categories of personal information disclosed to third party service providers and other group companies mentioned above, include name, contact information (including contact number and physical and email address) and transaction information. We require all third parties to respect the security of your personal information and to treat it in accordance with the law. Third party service providers are contractually restricted from using or disclosing the information, except as necessary to perform services on our behalf or to comply with legal requirements. Except as stated in this Privacy Policy, we do not disclose your personal information to other organisations without first informing you of such disclosures and, where required, obtaining your prior consent. We do not sell your personal information to other organisations.

We may also disclose information about you (i) if we are required to do so by law or legal process (which may include laws outside your country of residence), (ii) to law enforcement authorities or other government officials (which may include authorities outside your country of residence), or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity.

We may also use, disclose or transfer your personal information to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings).

We may also, with your consent, use and disclose your personal information in other ways.


INFORMATION WE TRANSFER


Your personal information may be stored and/or processed in a country where we (including companies in the Fisher and Paykel Appliances group of companies) or our external third parties who provide services to us are based and/or operate from, and by using the Services you consent to the transfer of information to countries outside of your country of residence which may have data protection rules that are different from those of your country. In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in those other countries may be entitled to access your personal information.

Whenever we transfer your personal information out of your country of residence, we ensure a similar degree of protection is afforded to it by ensuring we only transfer your personal information after having put in place adequate measures such as standard contractual clauses.

Please contact us in accordance with the “Contact Us” section below if you want further information on the specific mechanism used by us when transferring your personal information out of your country of residence.


LINKS TO OTHER SITES


We may provide links to other websites for your convenience and information. These sites may have their own privacy statements in place, which we recommend you review if you visit any linked websites. We are not responsible for the content of linked sites or any use of such sites.


RETENTION OF PERSONAL INFORMATION


We will retain personal information for the period necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use of disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.

Please contact us in accordance with the “Contact Us” section below if you want further information in relation to the retention of your personal information.


PROTECTION OF YOUR PERSONAL INFORMATION


TORQOS is committed to protecting your privacy. We use a variety of technologies, systems and procedures to protect against unauthorized disclosure, use, alteration or destruction of the personal information you provide using this Service and keep the personal information you provide secure. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us in accordance with the “Contact Us” section below.

We have put in place procedures to deal with any suspected personal data breach and will notify the relevant people as we are legally required to do so.


CHOICES AND ACCESS


TORQOS wants to make sure you have easily actioned choices about how we use and/or disclose your personal information in providing you with our products and services or for marketing purposes. You may opt-out from receiving marketing-related emails or other electronic communications from us by using the unsubscribe facility in the email or communication.

You can also request an opt-out of using your personal information marketing purposes by contacting us at any time in accordance with the “Contact Us” section below. We will try to comply with your request(s) as soon as reasonably practicable. Please note that if you opt-out of receiving marketing-related emails from us, we may still send you important administrative or service related messages that you cannot opt-out from.


HOW YOU CAN ACCESS, CHANGE OR SUPPRESS YOUR PERSONAL INFORMATION


If you would like to request to access, review, correct, update, suppress/restrict or delete personal information that you have previously provided to us, or if you would like to request that we transfer your personal information to another company (to the extent this right to data portability is provided to you by applicable law), you may contact us at any time in accordance the “Contact Us” section below.

In your request, please make clear what actions you would like us to take in relation to your personal information. For your protection, we may only implement requests with respect to the personal information associated with the email address that you use to send us your request, and we may need to contact you to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable.

No fee is charged to access your personal information (or to exercise any other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

Please note that we may need to retain certain information for record keeping purposes and/or to complete any transactions that began prior to requesting a change or deletion, but we will advise you of this. There may also be residual information that will remain within our databases and other records, which will not, and cannot, be removed. If this is the case, such information will remain secure and protected.


COOKIES POLICY



What is a cookie?


Cookies are harmless text files stored on your computer/device/browser when you visit certain sites/pages.


What do we use them for?


We use cookies to enhance and personalize your experience with us, for example, to make our site run smoothly and work better for you. The data is completely anonymous and does not identify any individual. If cookies are not accepted by you or enabled on your browser, this may affect how the website works for you and you may not be able to make full use of the features and functions of the website.


Types of cookies


Below is an overview of the main cookies we use, and what we use them for.

  • Analytical / performance cookies

We use Google Analytics and LinkedIn Ads/Analytics software to collect and analyse visitor information such as visitor numbers, visitor location, browser usage, pages viewed or interacted with, and marketing activity. This helps us to improve the website and our products, services and marketing.

  • Functionality cookies

These are used to recognise you when you return to our website. This allows us to personalise our content for you and make the site easier for you to use.


Managing cookies and opting out


Most web browsers have cookies automatically enabled. You can manage cookies through your browser settings. These are typically in the “privacy” section of your browser settings or preferences. In some instances, you can configure your browser to notify you when you’re offered a cookie and decide whether to accept or not. You can also opt out of Google Analytics cookies by following the instructions on this site: https://tools.google.com/dlpage/gaoptout/


UPDATES TO OUR PRIVACY POLICY


TORQOS may, without prior notice to you, review and update this Privacy Policy from time to time to make sure that it remains current and reflects changes in our information practices. We will indicate at the top of the Privacy Policy when it was most recently updated.


CONTACT US


If you have any questions or comments regarding this Privacy Policy, please contact us by email at [email protected]

If you want to opt out of receiving marketing information at any time by contacting us at [email protected]